How to format a USB Drive to FAT32?

Please refer to this video: NOTE: FAT32 file system will only be an available option for USB drives up to 8GB.          

Connect an antennae to commercial display

ViewSonic Commercial Displays do not support antenna or coaxial cable connection.

How can I request a demo or evaluation unit if my school wants to try a Interactive Flat Display first?

You can reach out to a reseller that works with your organization and they will contact ViewSonic for you.  You can also reach out to us directly or through ViewSchool and we’ll have one of our Sales People in charge of your region get back to you.

What is the different between OTA and USB drive firmware upgrade on IFP/CDE/EP?

If you use OTA to upgrade the firmware, the IFP will keep all settings and data, it can possibly take a long time to download the upgrade file. If you use a USB drive to upgrade the firmware, the IFP will reset all settings to default and delete all data; however you can download the upgrade file faster (from the ViewSonic website).

I use IFP8650 WPS viewer app to open Power Point 2010 document, but the Power Point does not get shown properly. How can I do?

When you click “Tab” button to add space in front of the content, WPS won’t use larger space to display, so the issue will occur. Short term solution: Please to use “Space” button to add space in front of the content. Long term solution: WPS designer will release new version to solve the issue.

How to Choose HDMI Cables for Long-Distance Connections?

For distances exceeding 5 meters (15ft), it is highly recommended to use Active HDMI, Fiber Optic HDMI (AOC), or HDMI Premium Certified cables to prevent signal loss. Selection Guide by Distance: 0 – 5 meters (Standard): High-quality passive HDMI cables are sufficient. 5 – 10 meters (Mid-range): HDMI Premium Certified cables are rec...

What should I do if my MacBook cannot find the ViewBoard via AirPlay?

Ensure both devices are on the same Wi-Fi network and verify that mDNS is enabled on your router. Step-by-Step Instructions: Verify Network: Ensure the MacBook and ViewBoard are connected to the exact same SSID. Enable AirPlay Receiver: Open the vCastReceiver app on your ViewBoard. Go to [Settings] and ensure the AirPlay toggle...

Does Windows 10 Miracast support "Broadcast" function? How to sync screens across multiple ViewBoards?

No, Miracast itself does not support broadcasting. To project your laptop screen to multiple ViewBoards simultaneously, please use the AirSync "Group" feature or ViewSonic Manager. Solutions: AirSync Grouping: Launch AirSync on the primary ViewBoard. Use the "Group Connect" mode to include other ViewBoards on the same local networ...

Is a PIN code required for Windows 10 Miracast projection to the ViewBoard?

No PIN code is required. However, for security purposes, a connection request will appear on the ViewBoard, and you must manually click "Allow" to establish the connection. Step-by-Step Instructions: Initiate Connection: Press [Win] + [K] on your Windows laptop and select the ViewBoard device. Security Notification: A connection reque...

How to Enable "Touch Back" Control during Windows 10 Wireless Projection?

When projecting wirelessly to a ViewBoard via the Windows 10 "Connect" feature, check the "Allow input" option to enable touch control from the display back to your laptop. Step-by-Step Instructions: Open Connect Menu: On your Windows 10 laptop, press the shortcut keys [Win] + [K]. Select Device: From the list on the right, click on y...