FAQ

vDisplay Manager

    vDisplay Manager improves your productivity and puts the On-Screen Display (OSD) Menu controls on your monitor’s screen. Here you can quickly and easily adjust the monitor’s display, increase user efficiency, and make your viewing experience more comfortable.

    Currently, vDisplay Manager supports the following monitors of the VP Series:VP2458, VP2771, VP2785-4K, VP2468, VP2768, VP2768-4K, VP3268-4K, VP3481, VP3881

    vDisplay Manager can be downloaded at: http://color.viewsonic.com/ or by clicking here.

    After the download completes, launch the setup file and follow the on-screen directions to install the software.

    Once the installation has finished, click on the vDisplay Manager icon to launch the software.

    The model of the monitor will determine how many screens can be supported, and how the screen is divided

  • The following VP monitors support the Auto Pivot feature:VP2458, VP2771, VP2785-4K, VP2468, VP2768, VP2768-4K, VP3268-4K
  • Note: The VP3481 and VP3881 monitors do not support the Auto Pivot feature.

    For the best display performance and to resolve any known issues, it is best to keep your monitor updated with the latest firmware version. With the USB cable and firmware update tool, you can easily update your monitor firmware any time.

    To update the firmware, do the following:

  1. Click on the Advanced sub-menu, then Information.


  2. Connect the USB Type-B male cable (square with 2 cut corners) to the USB Type-B port of your monitor. Then connect the other end of the cable to the USB port of your computer.


  3. Click Update to upgrade your monitor’s firmware, and wait until the upgrade process completes.

Auto Pivot

    Auto Pivot is already integrated into the vDisplay Manager software. Both the Windows and Mac version of vDisplay Manager support this feature. You can download vDisplay Manager from ViewSonic's Professional Monitor website : https://color.viewsonic.com

  • Please check if your monitor is in the list of supported models. Currently only the following models are supported: VP2468/VP2768/VP2768-4K/VP2771/VP2775/VP2785-4K/VP3268-4K.
  • Please connect/turn on the monitor’s power before applying the Auto Pivot function.

    The Auto Pivot function used DDC/CI to communicate with the monitor. Please make sure not to turn off the monitor’s DDC/CI setting when you are using the Auto Pivot function.

  • Please update your monitor’s firmware to the latest version for the best performance from the Auto Pivot function.
  • If your VP2468 monitor’s firmware version is M001 or M002, please make sure your OSD Pivot setting is set to Auto.
  • Please make sure your Auto Pivot function is set to Auto.

    You can unselect the Auto Pivot function or apply All Recall from the monitor’s OSD Setup Menu.

    The Monitor OSD pivot function is only effective for the OSD window itself. You need to install the “Auto Pivot” application so that your OS can automatically rotate with the monitor’s orientation.

  • The “Auto Pivot” application for Microsoft Windows version is available now. Mac OS version will launch later.
  • The Microsoft Windows version of the “Auto Pivot” application is the only version available now. The Mac OS version is under production and will launch shortly.

    From the Operation System screen/window, you can set the Orientation setting to Landscape/CW90°/CCW90° or disable the “Auto Pivot” application.

    It only supports specific models, like the VP2468/VP2768/VP2768-4K/VP2771/VP2775/VP2785-4K/VP3268-4K.

Auto Detect

  • The input signal auto detect function is only available for specific models. Please check the User Guide to see whether your monitor supports this function.
  • The Input signal auto detect function is disabled by default, because there could be compatibility issues between devices.

    You can enable the input signal auto detect function by following these steps “Menu >> Input Select >> Auto Detect On”.

Colorbration

    Current Colorbration application supports ViewSonic CS-XRi1, X-Rite i1Display Pro, and X-Rite i1 Pro2.

  • For users with HDMI or Displayport connection, please also connect monitor’s USB Type-B connector to PC’s USB Type-A port.
  • For users with USB Type-C connection, either connect with a USB Type-C cable
    or
    Connect HDMI/DP and USB Type-A to the monitor via a USB Type-C adapter.
    *Only compatible with Colorbration application v1.5.0 or later
  • Colorbration application could conflict with other applications, suggest to quit auto pivot and other existing applications prior to starting color calibration for monitor.

DisplayPort 1.2

    Please make sure your DisplayPort input is connected to the monitor DisplayPort port or mini DisplayPort port, and not to the DisplayPort output port. If you are using DisplayPort 1.1, please follow these steps “Menu >> Setup Menu >> DisplayPort 1.2 Off”.

DisplayPort Daisychain

    The VP2468 supports up to four FHD Daisychain connections.

    First, go into the OSD menu and select Input Source ➝ Auto Detect ➝ Off
    Then, select Setup Menu ➝ MST ➝ On

Image Retention / Image Sticking

    This is a normal occurrence for In-Plane Switching (IPS) monitor panels.The longer an image is left static on the screen, the more noticeable image retention will be. In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.

Monitor Firmware Update

    Go to OSD >> Setup Menu >> Information, where you will see your current FW Version. For VP2468 versions M001 and M002, this function is not supported. If you cannot find the FW Version in the Information page, please update to M003 or the latest version.

  • You can visit http://color.viewsonic.com/support/firmware to check and download the latest firmware version with the update tool.
  • Before using the update tool, please make sure that your monitor’s USB cable is connected to the USB upstream connector on the monitor and to a USB port on your PC/Laptop.

    This issue occurs when “FW_Update_Tool_with_VP2468_M003” installed on Windows 10 Anniversary Update. It has been fixed in “FW_Update_Tool_with_VP2468_M004”. Please follow the step by step instruction below to resolve the problem. When you run the program, the main program window shows up with error message in the bottom of the window


    A Windows error message might also pops up few seconds later.

    Please close both program and error message, and follow the steps below to fix the problem.

    Steps 1: Open File Explorer, navigate to Windows folder and click on the folder.
    Steps 2: Locate the Search bar at the top right corner of the File Explorer pane.
    Steps 3: Start typing the file named "rtsupx.sys"
    Steps 4: Search will start displaying matching items.

    Steps 5: Please delete the file that found, and click “Continue” button when the system prompts for administrator permission to delete this file.

    Steps 6: Download “FW_Update_Tool_with_VP2468_M004” or latest version. Run the setup program and follow on screen instruction to install the latest software.

    Now you can detect the monitor correctly and start updating the new firmware for ViewSonic VP2468 monitor.

Others

    Thunderbolt connections are compatible with the DisplayPort standard; you can use a mini DisplayPort cable to connect between your Apple MAC Thunderbolt connector and a VP series monitor DisplayPort input.

    To enable 4K at 60Hz over USB, go into the OSD Setup Menu → Select ‘USB 3.1’ → Select ‘Turn Off’.

    * Using USB Type-C to display 4K resolution at a refresh rate of 60Hz requires you to turn off USB 3.1.
    ** Current only the following VP monitors support 4K at 60Hz via USB Type-C:
    - VP2785-4K
    - VP3881

USB power charging

  • The 4 USB ports support 5V 900mA Apple device power charging.
  • The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”.