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Welcome to the ViewSonic VIP Help Center
How can we help you?

VIP Program Benefits

Designed to support you with dedicated help, advice, rapid repairs and exchanges, the ViewSonic VIP Program ensures your business is always moving forward whenever you are running on ViewSonic solutions.

Whether you are an education or enterprise customer, you can enjoy the benefits of our VIP Gold and VIP Platinum Programs. Should you ever need it, we are here to help when:
  • Your technicians need guidance incorporating ViewSonic solutions into your IT / AV infrastructures
  • Your staff has questions about our products and their advanced features
  • You need products installed or exchanged right away
Enterprise
VIP Gold
VIP Platinum
Customer Calls - VIP direct line with dedicated live agents
Tier 3 Technical Support (Dedicated Solutions Architect)
Support types: phone, emails & chats
Service & Logistics SupportMonitor
Projector
Express Exchange®
2-day shipping
ViewSonic pays round-trip
Express Exchange®
2-day shipping
ViewSonic pays round-trip
Viewboard
Interactive Flat Panels
On-Site Repair ServiceOn-Site White Glove Repair Service
Turnaround Time3-5 business days3 business days
(expedited for ViewBoard displays and large format commercial displays)
Online RMA Tracking
Education
VIP Gold
VIP Platinum
Customer Calls - VIP direct line with dedicated live agents
Tier 3 Technical Support (Dedicated Solutions Architect)
Support types: phone, emails & chats
Service & Logistics SupportMonitor
Projector
Express Exchange®
2-day shipping
ViewSonic pays round-trip
Express Exchange®
2-day shipping
ViewSonic pays round-trip
Viewboard
Interactive Flat Panels
On-Site Repair ServiceOn-Site White Glove Repair Service
Turnaround Time3-5 business days3 business days
(expedited for ViewBoard displays and large format commercial displays)
Online RMA Tracking
PD ProgramAvailable for purchaseFree 4-Hour PD Webinar
($1,299 value)
Other PD programs
available for purchase

Please allow 1-2 business days from received date for processing.

RMA Information

RMA #:
Issue Date:
Model:
Serial Number:
Status:
Shipping Address:
Carrier:
Tracking Number:
Disclaimer: ViewSonic makes it our priority to minimize the repair turn-around time on all units we service. The standard repair cycle is typically 10 business days from the time we received the unit. In some cases, it could take up to 3 weeks if a unit is waiting on new parts. When a unit is delayed or determined not repairable, ViewSonic will replace it with a comparable or better unit. The remainder warranty time from the owner’s unit will be transferred and continued on the replacement unit.