Welcome to the ViewSonic VIP Help Center
How can we help you?
How can we help you?
Contact Us
- CSVIP@VIEWSONIC.COM
- 888-668-8899
- VIP Chat
- Online Contact Form
CUSTOMER CARE
VIP Program Benefits
Designed to support you with dedicated help, advice, rapid repairs and exchanges, the ViewSonic VIP Program ensures your business is always moving forward whenever you are running on ViewSonic solutions.
Whether you are an education or enterprise customer, you can enjoy the benefits of our VIP Gold and VIP Platinum Programs. Should you ever need it, we are here to help when:
- Your technicians need guidance incorporating ViewSonic solutions into your IT / AV infrastructures
- Your staff has questions about our products and their advanced features
- You need products installed or exchanged right away
| Enterprise | |||
|---|---|---|---|
| VIP Gold | VIP Platinum | ||
| Customer Calls - VIP direct line with dedicated live agents | |||
| Tier 3 Technical Support (Dedicated Solutions Architect) | |||
| Support types: phone, emails & chats | |||
| Service & Logistics Support | Monitor Projector | Express Exchange® 2-day shipping ViewSonic pays round-trip | Express Exchange® 2-day shipping ViewSonic pays round-trip |
| Viewboard Interactive Flat Panels | On-Site Repair Service | On-Site White Glove Repair Service | |
| Turnaround Time | 3-5 business days | 3 business days (expedited for ViewBoard displays and large format commercial displays) | |
| Online RMA Tracking | |||
| Education | |||
|---|---|---|---|
| VIP Gold | VIP Platinum | ||
| Customer Calls - VIP direct line with dedicated live agents | |||
| Tier 3 Technical Support (Dedicated Solutions Architect) | |||
| Support types: phone, emails & chats | |||
| Service & Logistics Support | Monitor Projector | Express Exchange® 2-day shipping ViewSonic pays round-trip | Express Exchange® 2-day shipping ViewSonic pays round-trip |
| Viewboard Interactive Flat Panels | On-Site Repair Service | On-Site White Glove Repair Service | |
| Turnaround Time | 3-5 business days | 3 business days (expedited for ViewBoard displays and large format commercial displays) | |
| Online RMA Tracking | |||
| PD Program | Available for purchase | Free 4-Hour PD Webinar ($1,299 value) Other PD programs available for purchase | |
RMA Information
RMA #:
Issue Date:
Model:
Serial Number:
Status:
Shipping Address:
Carrier:
Tracking Number:
Disclaimer: ViewSonic makes it our priority to minimize the repair turn-around time on all units we service. The standard repair cycle is typically 10 business days from the time we received the unit. In some cases, it could take up to 3 weeks if a unit is waiting on new parts. When a unit is delayed or determined not repairable, ViewSonic will replace it with a comparable or better unit. The remainder warranty time from the owner’s unit will be transferred and continued on the replacement unit.
