As of this writing, ViewSonic employees have been using Zoom Rooms for just under a year. Lee said he hears positive feedback on the virtual conference rooms nearly every day. “User feedback has been incredibly positive. We hear the same comments over and over when users come out of the conference rooms,” said Lee.
“They tell us the system is very easy to use. That there’s no lag, delays or disconnections. And that the sound is crystal clear.” Collaborating in a Zoom Room, said Lee, is essentially just like having a room full of people. If the conference room has a camera, and all participants have cameras, everyone can see and be seen by everyone else. Some are in the physical conference room. Others can be anywhere. From their desk down the hall to another continent.
The Zoom Room incorporates everyone into one productivity-boosting space. It may be virtual, said Lee, but the visual interface makes it feel like everyone is nearby. Getting good feedback was fast and easy. Deployment, said Lee, is as simple as installing the application and obtaining the appropriate licensing from Zoom.
For the best experience, said Lee, rooms should have a camera and some type of mic, both of which are integrated into ViewSonic ViewBoard IFPs. “Our conference rooms have ViewBoard IFPs, of course, so they’re preloaded with the Zoom Client app,” said Lee. “Other users needed to download the app. We also added ViewSonic slot-in PCs to our conference rooms for added computing power and a complete Windows experience.”
Whether familiar with using a cloud-based meeting system or not, getting going is a snap. Users can initiate a meeting or receive an invitation, type in a shared key and connect in an instant. Once logged into a virtual Zoom Room, they have the option to share content from their computer onto the ViewBoard conference room display and markup content for all participants to see.
The meeting moderator controls who has the ability to share and whiteboard. “There are loads of features and it’s all very seamless,” said Lee. “Users can mute, ask questions, raise hands, chat during the meeting, change volume – anything having to do with meetings, Zoom Rooms have.” Importantly, the Zoom Rooms eliminated problems the company had encountered with prior meeting software.
Users find it more user-friendly and intuitive; the connectivity is seamless; audio and images are always crisp and clear. “It utilizes very little bandwidth,” said Lee. “Not only does it work well in our corporate environment with fast internet. Even those joining remotely with a cell phone can connect seamlessly and have clear sound and images – even if they only have two bars.” Plus, said Lee. The IT department was spared the need to conduct extensive training.
A ten minute or less briefing for first-time users is all it takes. And for remote users, Zoom enables on-demand recording, which let the IT team save and send that briefing whenever and wherever anyone needs it. “I can’t say enough about all the great features Zoom Rooms provide,” said Lee. “The visual interface and controls are fantastic.
Users can control the Room from their device or the ViewBoard itself. You can call and connect people from your contact list. You can incorporate your IP telephone system, add a scheduling system, use a tablet to control the room. There are too many to mention. It’s an amazing tool for our customers, and it’s been amazing for us as well.”