With ViewSonic,
Your Business Never Stops.

Within 48 Hours, your IFP Can Go Back on Stage Again.

ViewSonic Premium IFP Warranty

3 Year Onsite Repair Service

ViewSonic providing a full range ViewBoard (IFP50 series) with a three year warranty and repair for you to enjoy the innovation from new interactive technology without worries.

Free repair on-site de/re installation service

ViewSonic providing a full range ViewBoard (IFP50 series) warranty includes faulty machine disassembly, transportation, renovation, and reinstallation (Note 1) free of charge.

24H quick response, 48H onsite service

ViewSonic providing a full range ViewBoard (IFP50 series) warranty with guaranteed within 48 hours (Note 2) to troubleshoot your problem. Let you present your teaching content or share office ideas non stop.

Plus valued - IFP Extend Warranty Service

Register via ViewSonic’s registration portal within 90 days after purchased of the product the warranty extension to 5th year. (note 4)


Why is warranty important warranty extension to 5th year

(Note 1) de/re installation is limited for the height under 10 meters
(Note 2) 48hrs excluded of customer issue and de/re installation appointment time
(Note 3) all above warranty is only valid for IFP50 series
(Note 4) the warranty extension is excluding of accessory(ex: slot in PC, stands, etc.) nor software
(Note 5) Register at ViewSonice website to get additional 2yrs warranty


Repair Procedure

STEP 1

Report a complaint by callnig ViewSonic Service Center (65-6494-4878) or by sending your inquiry through the “online contact form”.

STEP 2

Our call agent will make a contact to confirm the problem you experienced and make the appointment for on-site repair.

STEP 3

Our engineer will go to your office/classroom to solve the problem. If the problem cannot be fixed, we will revisit the area for replacement and case closure.

ViewSonic IFP Premium Warranty vs. Other Brands

Brand ViewSonic Brand B Brand S Brand SS Brand D
Warranty Period 3 yrs + 2 yrs
(note 5) Register at ViewSonice website to get additional 2yrs warranty
3 yrs 3 yrs 3 yrs 3 yrs
Service Mode On site On site pickup Limited advanced Swap On site Not Specified
Free de-installation &
re-installation
YES Done by partner Done by partner N/A N/A
Freight Covered 2 way 2 way 2 way 2 way Not Specified
Speed Response in 24H
2 BD Onsite
Next Business Day Not Specified Not Specified Next Business Day
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