Please try following step: A. Generate log: 1. Open cmd.exe with Administrator 2. Change to the directory with installation file. 3. Type command: msiexec /i Signage_Manager_Setup-3.0.2.108.msi /l*v 001.log It would generate log named 001.log. B. Turn off anti-virus software, it may delete temporary file when installing. Please send y...
Please refer the attachment. Attachment URL:https://support.viewsonic.com/helpdesk/attachments/33010268005
Product Cut in S/N EP5520T phase-in from UVE173100001 EP5520 phase-in from T91173300001
EP5520T uses IR touch module, the sunlight will cause IR touch module abnormal, please place your EP5520T far away from sunlight.
If you are unable to sync the contents, there may be a connection issue. To verify if the admin is sync with the player, there is a JSON API in vSignage. 1. First make sure your windows firewall setting has allow vSigange to access. 2. Please use this API to check if source player see any other players and campaign. Open the Chrome br...
You can refer below steps to check the issue. 1. To reset the NMP-302w. 2. To replace the HDMI(extension) cable. If above steps can't solve the issue, it will be NMP-302w mainboard issue, you need to replace NMP-302w.
You can click "Help"-->"Check update" in Tool bar to check is your Signage Manager newest or not, if not, you can click "Download" to update your Signage Manager.
ViewSonic Commercial Displays do not support antenna or coaxial cable connection.
You can refer below steps to use other widgets.
1. Download the attached license file. 2. Select the correct Time Zone. 3. Please follow the below procedures to install the Signage Manager license: license URL:https://support.viewsonic.com/helpdesk/attachments/33040907670