Loaded with innovative features that provide stunning images and reliable performance, the 84-inch multi-touch CDE8451-TL is proving to be an ideal counterpart to AccuWeather’s suite of StoryTeller apps. As noted by their Vice President of Display Systems and Services, Ryan C. Ayres:
“The CDE8451-TL delivers the super responsive interactive experience required in our applications. The 4K resolution combined with its anti-glare panel and wide range of connectivity options allows AccuWeather the flexibility and versatility required in many of our proprietary interactive applications.”
Similarly, ViewSonic’s service has also proven a perfect fit for AccuWeather’s needs.
“We got the impression from Gene that the service end would be good from you guys and we haven’t been disappointed. Everyone at ViewSonic has been very responsive,” said Despot, adding that they are thrilled about ViewSonic’s on-site 3-year limited warranty.
“None of our other suppliers offered service on site,” he said. “For large touchscreen displays it’s both a pain and very expensive to ship an 84-inch screen back and get a loaner. Doing this requires lots of work on our client’s end and they were not happy with it.”
Additionally, ViewSonic’s offer to tweak the product to better meet AccuWeather’s needs continues to demonstrate their outstanding partnership, said Despot.
“We didn’t need the onboard computer, in fact it interfered with what we wanted to do. Our rep thought we might have to disable the feature ourselves, and then Gene stepped in and said they’d take care of it before shipping the product,” he said. “It was terrific how quickly Gene understood our needs and responded. That’s really great service.”
With a world of new markets to explore, the AccuWeather team is now confident they have an outstanding hardware-software combination to present StoryTeller to their prospective new customers.
“We’re really excited to work with ViewSonic going forward,” said Despot. “Gene has been just great; in fact he’s even partnering with us as we explore opportunities beyond broadcast – cruise ships and car dealerships, for example, where ViewSonic has relationships. It’s a great partnership.”