What is USB speed and refresh rate of VG2755-2K/VG2455-2K under USB-C connection?

The VG2755-2K/VG2455-2K (via USB-C) by default can display 2K 60Hz, and the OSD setting for "USB 3.2" is Off.  If the user turns "USB 3.2" On, then a USB-C connection can only display 2K 30Hz. There's not enough bandwidth for USB 3.2 speeds when connected via USB-C to output 2K 60Hz.   This situation will only happen on a USB-C connec...

What should I do if vertical or horizontal lines appear on my monitor?

Identify whether it is a "Hardware Failure" or a "Signal Issue." The quickest way is to open the monitor's OSD menu to isolate the cause. Perform the OSD Test (Crucial): Press the monitor buttons to bring up the built-in menu. Lines appear OVER the menu: This indicates a hardware/panel failure. Proceed to step 5. Lines are NOT on t...

Why is there touch response randomly on my TD2220/TD2421 even nobody touches the screen?

These models are optical touch monitors which use two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors (light strips). These cameras are used to look across the entire touch surface for touch events. When an object touches the screen, it blocks some of the light being received by the se...

Why can’t my monitor automatically detect a source?

The "Auto Detect" feature is disabled by default on many models. You must manually enable it within the OSD menu to allow the monitor to switch between active ports automatically. Step-by-Step Instructions: Press the physical button to call up the OSD Main Menu. Navigate to the [Input Select] section. Locate [Auto Detect] at the bo...

What is the Native luminance of sRGB and AdobeRGB on colorbration+ ?

What is the Native luminance of sRGB and AdobeRGB on colorbration+ ?   Native Luminance of sRGB is 120cd/m^2 Native Luminance of AdobeRGB is 160cd/m^2

Why does brightness go down on VP2785-4K while calibrating?

Why does brightness go down on VP2785-4K after calibration?   Because on VP2785-4K, Energy saving is set to ON by default for power saving.     Please turn off the Energy saving to OFF and proceed with calibration.

How can I select 165Hz on XG2703-GS?

You can navigate to manual Image adjust on OSD menu.   Select Overclocking -> 165Hz.    

Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?

TD2220 is an optical touch monitor which uses two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors (light strips). These cameras are used to look across the entire touch surface for touch events. When an object touches the screen, it blocks some of the light being received by the sensor...

How to Install Unsigned Drivers in Windows 10

When installing unsigned drivers on Windows 10, Windows pops up a warning saying Windows can’t verify the publisher of this driver software.        The following are instructions on how to install unsigned drivers in Windows 10.    NOTE: Checking driver signatures is a security feature in Windows, and disabling it is not rec...

How to set a Monitor Webcam as the Primary Camera on macOS?

1. Connect the USB cable to the monitors USB Type B port on the back of the monitor and attach the other end of the cable to an available USB port on the computer. Allow 10-15 seconds for the computer to recognize the external webcam. Please do remember to connect the video signal cable between monitor and computer.   NOTE: This method will ...