Purchased replacement parts

Parts can be purchased from our parts store. Go to https://www.viewsonic.com/parts/

There are issues connecting an external monitor to a computer/projector

If the external monitor/ projector is not automatically detected and displaying an image, you will need to use a function key to enable or activate the function. Laptop manufacturers have different methods to activate an external monitor. Refer to the laptop's user guide/manual or the manufacturer for instructions to activate the video port for...

The projector fan stays on after the unit has been turned off

On some projector models, the fan will remain on after the unit has been shut down and in standby mode. This is normal operation for any model with the network feature that had been enabled. The feature can be disabled by selecting Menu>Option>Network > Off. If the Network feature is enabled then expect the fan to remain on at a lower speed w...

What to do if I can't mirror my screen after I updated the iOS version to iOS14?

Due to iOS14 compatibility issues, please follow below table for solution.   Model Solution X100-4K Install EAirPlay.apk and follow instruction X10-4K Update FW to V1.13 via OTA M2 Update FW to V1.0 via OTA M1+_G2/M1+_V Update FW to V1.04 via OTA M1 mini plus Update FW to V1.02 via OTA SOP URL: https://support.viewsonic.com/hel...

Want to know about supported picture, video and audio formats

Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is to look in the user guide for your particular model.

What to do if remote control does not work properly?

  Please do the following check: Make sure there are no obstructions in the way of the IR receiver on the device. Move closer to the receiver (within 23 feet) or change the angle (within 30 degrees) to the receiver. Replace the batteries. Even if lights on the remote control are on, weak batteries may still cause the remote control to oper...

Why are certain options greyed out in OSD menu?

When a digital signal is connected (e.g. HDMI, DisplayPort, DVI), there are certain options greyed out in OSD menu as preset settings that cannot be changed. Those greyed out settings will be available when an analog signal (e.g. VGA) is connected.

Can I change the orientation of the projector when in use?

Please refer to user guide on page "Important Safety Instructions". Some projectors may be claimed to use at a limited angle dependent on the light source, such as lamp or LED.

How to purchase a lens for a projector

Or browse to your projector model in the Projector Accessories section of the ViewSonic Store.  If a Long Throw lens is available for your projector, it will be listed on the online store. Note: A Long Throw Lens is not available for all ViewSonic projectors. To check availability, or to purchase a long throw lens, please contact ViewSonic...

How to download the latest drivers for my projector

Option 1: Download from the ViewSonic Website Go to http://www.viewsonic.com/us/downloads_section/ Enter the Product Name, Product series and model number. Select the driver based on the operating system of your computer. Once the file downloads, double-click to open and start the installation. If you select Save, double-click on the downl...