Why can’t my Windows desktop rotate to match the monitor’s orientation when OSD pivot function is set to Auto?

Since OSD pivot function in the OSD menu only affects the OSD menu itself. Please also install vDisplay Manager in your operating system so that your operating system screen can automatically rotate with the monitor’s orientation.

Why can’t my monitor automatically detect a source?

The input source auto detect function is only supported by specific model of monitors. Please refer to the user guide to confirm this feature. If your monitor supports this feature, it will be disabled by default. Please make sure to enable it within the OSD menu.

How to set the OSD pivot feature to auto when it is greyed out in the OSD menu?

Temporarily select a different OSD rotation option and then set the Auto option again. If the option is still greyed out, apply All Recall from the monitor’s OSD Setup Menu.

Why isn’t the monitor displaying anything after I plug in my DisplayPort input?

Please make sure to connect PC to the DisplayPort input instead of the DisplayPort output port on the monitor.    If your graphic card is capable of DisplayPort 1.1, please follow these steps and adjust monitor setting:   “Menu >> Setup Menu >> DisplayPort 1.2 Off”.

Why is my monitor not detected by the Firmware Update Tool?

Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initialized, the error message shown below will appear. A Windows error message might also pop up few seconds later. Please close the program and the error messages, then follow the in...

How to disable Auto Pivot function under Windows 10?

You can set the Orientation setting to Landscape/CW90°/CCW90° or disable the “Auto Pivot” application.

Minor image retention may occur when a static image is displayed on the screen for extended periods of time.

This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retention will be.  In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.

Do VP series monitors support an Apple MAC Thunderbolt connection?

You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac  1.Mac with Thunderbolt 2:  Please use a mini DisplayPort cable to connect between your Mac to VP monitor’s mini DP or DP input.   2.Mac with Thunderbolt 3:    Please use a Thunderbolt 3 or USB Type-C cable capable of DP ALT mode betw...

Why is the auto-pivot function not able to detect my monitor’s orientation?

The Auto-Pivot function uses DDC/CI to communicate with the monitor.  Please make sure not to turn off the monitor’s DDC/CI option in the OSD menu when you are using the Auto Pivot function.

What ViewSonic monitors can support Auto Pivot function?

As of Dec. 8 2020, below VP models support Auto Pivot function.   VP2458, VP2468, VP2468a, VP2768, VP2768a, VP2785-4K VP2768-4K, VP2785-2K, VP2771, VP2775, VP3268-4K.   Please refer to below steps to enable the function.   1.Download and install vDisplay Manager. 2.Follow UG for connection and setting. 3.Enable DDC/CI in monitor OSD to...