ViewSonic IFP & LFD: Limited Warranty

Topic

This document describes the warranty terms for all ViewSonic Interactive Flat Panel and Large Format Display products.

Affected Products

Interactive Flat Panel, Large Format Display

WHAT WARRANTY COVERS:

ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole discretion, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components.

How long the warranty is effective:

ViewSonic Product Line Product Limited Warranty
IFP
(Interactive Flat Panel)
IFP / ViewBoard 3 years
Slot-in-PC 1 year
LFD
(Large Format Display)
LFD / Video Wall 3 years
Media Player 1 year

No global warranty. Customer need to pay for service if purchased from other region.

ViewSonic Interactive Flat Panel and Large Format Display products come with three (3) years on-site limited warranty on parts and labor.

ViewBoard( IFP - Interactive Flat Panel) Stand products come with three (3) months limited warranty on parts and labor.

WHAT WARRANTY DOES NOT COVER?

  1. Any product, on which the serial number has been defaced, modified or removed.
  2. Damage, deterioration or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature.
    • Repair or attempted repair by anyone not authorized by ViewSonic.
    • Any damage of the product due to transportation.
    • Causes external to the product, such as electric power fluctuations / failure or interference caused due to any non compatible hardware / software.
  3. Removal, installation, and set-up service charges.
  4. Special charges such as Octroi, inter -state tax, surcharge, duties, any special municipal tax, and/or the like.
  5. The warranty does not cover an accessories external to the system.
  6. The concerned service centre will advise the customer whether to effect the repair at its site or service centre.
  7. The product is not purchased from an Authorized ViewSonic dealer.
  8. Site(premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine
  9. Modification or alteration of any nature is made in the electrical circuitry / or physical construction of the set

WHERE TO GET SERVICE:

For products purchased in India, please contact ViewSonic India service Support on any of the below

  1. Call ViewSonic India Toll Free Number on 1800-419-0959 (For BSNL & MTNL users only, Mon - Sat; 0930 hrs - 1800 hrs). Others please dial 011-48481189
  2. Email us at service@in.viewsonic.com
  3. For details on warranty support of ViewSonic products purchased out of India please contact our hotline Numbers To obtain warranty service, you will be required to provide the following at the time of registering a complaint:
    • Name
    • Address
    • Original & Dated sales slip
    • Serial number of the product and
    • A description of the problem.

LIMITATION OF IMPLIED WARRANTIES:

There are no warranties, express or implied, which extend beyond the description mentioned above including the implied warranty of merchantability and fitness for a particular purpose.

EXCLUSION OF DAMAGES:

ViewSonic's liability is limited to the cost of repair or replacement of the product. Viewsonic shall not be liable for:

  1. Damage to any other property caused by the defect in the product, damages caused due to inconvenience, loss arising due to non functionality of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, loss of business relationships, or other commercial loss
  2. Any other damages, whether incidental, consequential or otherwise.
  3. Any claim against the customer by any other party.

EFFECT OF STATE LAW:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

LIFE SUPPORT:

ViewSonic does not recommend the use of its products for any life support assistance or medical care where failure of its product could result in failure of or reduce effectiveness of the life support equipment for patient care.

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