VSD220 Google Play Compatibility

Dear Valued Customer,

Thank you for your purchase of the ViewSonic® VSD220 smart display.

The VSD220 is the world’s first solution to bring the Android™ experience to the desktop with a 22-inch Full HD form factor. The VSD220 is a Google® GMS-certified device and offers access to Google Play Store. As you begin to explore the hundreds of thousands of apps on Google Play Store, you may notice that some of the apps are identified as “incompatible” with the VSD220. This apparent compatibility issue is due to Google’s attempt to ensure the best user experience with existing Android mobile devices, thereby including filter requirements for such features as Pivot and GPS locations. ViewSonic has therefore included a “Google Play Compatibility” function in our newest system update, Version EC62, to provide access to many of the previously filtered apps on Google Play Store. Simply complete the following steps:

  1. Update the system of the VSD220 to Version EC62 by selecting the System Update icon available under the All Apps screen. The update may take up to 15 minutes and the VSD220 will reboot after the update is complete. After the VSD220 is updated to the newest system version, a Google Play Compatibility option will be available under Settings.
  2. To access the Google Play Compatibility option, select the Settings icon from the Apps list. Within the settings screen, the Google Play Compatibility option is available in the left navigation bar and set to Low by default. Simply swipe and change the compatibility level to High. The VSD220 needs to be rebooted to reflect the setting change.
  3. After configuring the Google Play Compatibility option to High, it may be necessary to wait at least 24 hours for the Google Play Store to refresh and to have the apps available to you.

This system update provides access to popular apps such as Facebook and Netflix. For some apps that may still be unavailable from the Google Play Store, you can always visit the Amazon® App Store as an alternative if needed.

Thank you again for purchasing the ViewSonic VSD220 smart display. Your experience with the ViewSonic VSD220 smart display is our top priority. Should you have any concerns or questions, please do not hesitate to reach out to our customer care line at 1-800-688-6688. Thank you for choosing ViewSonic as your display choice.