Limited Warranty

ViewSonic® Limited Warranty

(Current Production Models. U.S.A. and Canada Only)

What the warranty covers:

ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement Product or parts may include remanufactured or refurbished parts or components. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty. ViewSonic provides no warranty for the third-party software included with the product or installed by the customer.

How long the warranty is effective:

1. ViewSonic LCD computer display products carry a three (3) year limited warranty for parts, labor and LCD backlight. In order to receive warranty service, proof of purchase of the ViewSonic product is required. To obtain warranty service, call ViewSonic Customer Support: 800-688-6688 in the U.S. and 866-463-4775 in Canada.
   ViewSonic LCD desktop display products are warranted with our LCD Pixel Performance Guarantee. Through this limited warranty, you are guaranteed high-quality screen performance with no more than four (4) improperly operating pixels total and no more than three (3) bright or three (3) dark pixels.
2. ViewSonic LCD TV display products are warranted for one (1) year for parts, labor and LCD backlight.
3. ViewSonic PC products are warranted for one (1) year for parts and labor.
4. ViewSonic ViewPad products are warranted for one (1) year for limited parts and labor. (Learn More)
5. ViewSonic projectors are warranted for three (3) years from the date of first consumer purchase for parts and labor and one (1) year limited lamp warranty. Lamp warranty is subject to terms and conditions, verification and approval. For Express Exchange® program details, click here. Applies to manufacturer's installed lamp only. All accessory lamps purchased separately are warranted for 90 days.
6. ViewSonic ePoster Products are warranted for one (1) year from the date of first consumer purchase for parts and labor.  On-site services for 42” and larger ePoster Products are available in the U.S. and Canada*.   In the event repairs cannot be performed on-site, you may be required to ship/transport your covered product to a designated repair center.
7. ViewSonic networking products are warranted for one (1) year parts and labor.
8. ViewSonic Commercial Display products are warranted for three (3) years from the date of first consumer purchase for parts and labor.
9. ViewSonic accessory products carry limited warranties. See the product page for additional detail per model.
10. All ViewSonic refurbished "B" grade products carry a ninety (90) day limited warranty on parts and labor. All ViewSonic refurbished "C" grade products are sold "As Is" and carry a thirty (30) day DOA policy for direct buy customers only. No warranty on AS-IS C-stock for end users.

* On-Site service may not be available in locations 40 miles outside a major metropolitan area.

Who the warranty protects:

This warranty is valid only for the first consumer purchaser.

What the warranty does not cover:

1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
   1. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
   2. Repair or attempted repair by anyone not authorized by ViewSonic.
   3. Damage to or loss of any programs, data or removable storage media.
   4. Software or data loss occurring during repair or replacement.
   5. Any damage of the product due to shipment.
   6. Removal or installation of the product.
   7. Causes external to the product, such as electric power fluctuations or failure.
   8. Use of supplies or parts not meeting ViewSonic's specifications.
   9. Normal wear and tear.
   10. Failure of owner to perform periodic product maintenance as stated in User Guide, such as cleaning of user-cleanable projector filters.
   11. Any other cause which does not relate to a product defect.
   12. Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).
   13. Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in product User Guide.
3. Removal, installation, and set-up service charges, including wall-mounting of product.

How to get service:

• For information on obtaining warranty service, please click here  
  Please be prepared to provide the below information when obtaining service:
  1. A copy of the dated sales slip.
  2. Your name
  3. Your email address
  4. Your phone number
  5. Your ship to address
  6. The serial number of the product.
  7. A description of the problem you are experiencing.
  8. For mobile and wireless products, customer should provide the user name and the password in order to access the device and perform warranty service.
• You may bring or ship the product prepaid in the original container, with the associated accessories, to ViewSonic or any ViewSonic authorized service center, referencing your RMA#.
• Insurance of the returning product is recommended should you experience any transportation claim from the carrier you select.
• ViewSonic is not responsible for any returned product without an assigned RMA.
• For additional information or the name of the nearest ViewSonic service center, please click here to contact us!  

Limitation of implied warranties

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages:

VIEWSONIC'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. VIEWSONIC SHALL NOT BE LIABLE FOR:

1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.
3. ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.

Effect of local law:

This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For ViewSonic products sold outside the U.S. and Canada, contact your ViewSonic dealer or ViewSonic for warranty information and service.