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Express Exchange Program USViewSonic Express Exchange® Service Enroll Now Enrollment Prices for Express Exchange Service Products CRT/LCD Displays Projectors It's Easy to Enroll ViewSonic Express Exchange Service Terms and Conditions Enroll Now You can sign up for Express Exchange Service anytime within the first 30 days of your covered product's warranty period. By enrolling immediately, you can avoid enrollment delays when you may need an instant response. Your purchase of a ViewSonic® product is sincerely appreciated As a member of the Express Exchange® Service program, you will See the Difference® that comes from knowing that any product downtime you may experience will be minimal and that you need never worry about repair or shipping details. It's one more reason why ViewSonic's value-added services are setting a new standard for customer satisfaction. We are one of the best-selling display technology companies in the U.S.A. And we've achieved this by offering a full line of high-quality products, a price/performance advantage, and by maintaining a total commitment to customer satisfaction. Enrollment Prices for Express Exchange® Service Products CRT/LCD Displays For Viewsonic CRT and LCD desktop displays which carry a limited three (3) year warranty on parts and labor from the date of original purchase, Viewsonic offers Express Exchange Service providing replacement support for the full term of the 3-year warranty. Express Exchange Service is not available for products that carry a one (1) year warranty.
Projectors ViewSonic projector products carry a limited three (3) year warranty on parts and labor (excluding lamps) from the date of original purchase. ViewSonic offers a choice of two Express Exchange Service options on projector products (defective lamps or lamp replacements do not qualify for Express Exchange Service replacement).
It's Easy to Enroll
(If a problem arises with your display or projector within the first 30 days of your purchase, see your dealer for a replacement product.) ViewSonic® Express Exchange® Service Terms and Conditions Express Exchange Service ("the Program") is offered to all ViewSonic customers within the United States. The Program allows for the exchange of a non-working ViewSonic desktop display or projector with a comparable refurbished unit, shipped to arrive within two (2) business days* of the customer's phone call. The refurbished unit will be covered by the balance of the time remaining on the customer's original limited warranty (unless otherwise specified). NOTE THAT BY USING THIS PROGRAM THE CUSTOMER AGREES TO RETAIN A REFURBISHED REPLACEMENT PRODUCT INSTEAD OF THE ORIGINAL DISPLAY OR PROJECTOR. THE ORIGINAL COVERED NONWORKING DISPLAY OR PROJECTOR WILL NOT BE RETURNED TO THE CUSTOMER AND SHALL BECOME THE PROPERTY OF VIEWSONIC. The Express Exchange Service program must be purchased within 30 days of the product's purchase. Once enrolled, the standard Express Exchange Service program is valid during the original product warranty term. The Express Exchange Service is not transferable. The enrollment pricing is subject to change without notice and/or all applicable taxes. The program is valid only for the product serial number that is registered at the time of enrollment.** You may cancel the program for a full refund within five calendar days of enrollment if you have made no service claims.† Returns within the first thirty (30) days from the date you purchased your product are subject to the return policy of the Reseller. Please contact your Reseller for service. Once it has been determined that the customer has a non-functioning product covered under warranty, ViewSonic will arrange for delivery of the refurbished replacement unit to, and pickup of the non-functioning unit from the customer's registered location. The exchange will occur on an expedited basis, usually within two (2) business days from receipt of the customer call* and issuance of Return Material Authorization ("RMA") number by ViewSonic's Customer Support Department. To ensure return of the product registered under the Program, a credit card "hold" for the value of the refurbished unit is required before it can be delivered. Your credit card will be charged if (a) you fail to return the defective product to ViewSonic within (20) days and in the manner specified by ViewSonic, (b) the serial number of the returned product does not match that of the registered product,** or (c) the defective product is returned with missing components. Missing parts will be charged to customers based on the following rates:
Loss of or damage to the covered product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations or failure to follow operating, maintenance or environmental instructions prescribed in the covered product's User Manual is subject to a fee. A ViewSonic projector returned under the Express Exchange Service program found to be nonfunctional due to a bad lamp may be subject to a $499 fee to cover expenses. Lamps are not covered under Express Exchange Service. Projectors returned and non-functional due to a dirty filter are subject to a fee to cover expenses. ViewSonic recommends that filters are cleaned as part of the regular maintenance and care of your projector. ViewSonic expressly disclaims any and all liability for delays in shipping or any resulting damages due to loss of use for any reason. THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN. THIS PROGRAM IN NO WAY EXPANDS OR ENHANCES THE APPLICABLE LIMITED PRODUCT WARRANTY. *Calls must be received by 12:00 p.m., Pacific Time. Saturdays, Sundays and major U.S. holidays excluded. Subject to availability of replacement stock. Delivery in certain areas may be delayed due to the shipper's practices. **Express Exchange Service program is valid for the product serial number registered at the time of enrollment OR the product serial number of a replacement unit. †Fees are NOT refundable if Express Exchange Service program has been utilized or five days after enrollment begins. ††Subject to Express Exchange Service terms and conditions. Specifications and pricing subject to change without notice. Selection, offers and programs may vary by country; see your ViewSonic representative for complete details. Corporate names, trademarks stated herein are the property of their respective companies. Copyright © 2002 ViewSonic Corporation. All rights reserved. [10018-01B-11/01_3M] VS-101 back to top |
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Specifications and pricing subject to change without notice. Selections, offers and programs may vary by country; |
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